Help center

How can we help?

Find quick troubleshooting steps, collect useful diagnostics, or contact us when Pinaura is not behaving as expected.

Contact support Collect diagnostics

Try these first

  1. Quit and reopen Pinaura from the system tray.
  2. Check Microsoft Store for the latest Pinaura update.
  3. Repeat the action and note which screenshot or recording mode you used.
  4. For OCR issues, confirm that Windows has an OCR language installed.

Send a useful report

In Pinaura, open Settings > Performance > Diagnostics & logs, then copy the diagnostic summary.

  • Your Windows and Pinaura versions
  • The capture or recording mode involved
  • What you expected and what happened instead
  • The copied diagnostic summary and relevant log details

Common areas

A few details that help narrow down the cause quickly.

Screenshots and recording

Tell us whether the issue affects a region, window, full screen, scrolling capture, or web page capture.

OCR and library search

Include the OCR language, whether the text appears in the Library, and whether the source image is clear.

Microsoft Store

Microsoft Store manages installation, updates, purchases, and refunds. Pinaura support can help with app behavior after installation.

Still stuck?

Email us with the details above and we’ll help you investigate.

support@pinaura.app